Last updated: February 2026
Overview
Homecierge ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our platform, whether as a homeowner or a service professional.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when you create an account or join the waitlist
- Home address and property details when submitting service requests
- Photos and descriptions of issues you upload
- Payment information (processed securely by our payment provider — we do not store card details)
- Communications between you and service professionals through our platform
We also collect usage data automatically, including IP address, browser type, pages visited, and device information.
How We Use Your Information
- To match you with appropriate service professionals in your area
- To facilitate bookings, payments, and service history
- To send you updates about your service requests and account
- To improve our platform and develop new features
- To prevent fraud and ensure platform safety
Information Sharing
We share limited personal information with service professionals only as necessary to fulfill your service request — for example, your first name and general location when you post a request, and your full address only once a booking is confirmed.
We do not sell your personal data to third parties for advertising purposes. We may share aggregated, non-identifiable data for business analysis.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at [email protected].
Security
We implement industry-standard security measures including encryption in transit and at rest. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data.
Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes via email or a prominent notice on our platform.
Contact Us
Questions or concerns about this policy? Email us at [email protected].